social scientists will advise you that there is little impetus for societal change in societies that are insulated from knowing that something better is available. However, when there is widespread appreciation that something better can exist, then a problem of “rising expectations” occurs: citizens expect better faster than it can be provided, and are upset when they don’t see the potential for better happening fast enough for them. Most of today’s general officers entered the Army when sand tables or models were the limits of expectation, and yellow stickys or magic marker on a map expressed commanders’ intent. We more senior officers, who don’t play current videogames and don’t typically use all the newest possible features of our cell phones, can be easily impressed with today’s evolution of command capability. However, today’s operator for the man-machine interfaces has grown up their whole life with computers, even in grade school, and came into the Army sharing files across their phones. [When I came into the Army a mark of importance was that you had a phone.] This new generation simply knows how much can be done today with models and simulations, expects that their Army (and it is becoming THEIR Army) knows it, and expects to have it because of the advantages they absolutely know will be empowered by this new M&S. They expect management tools equivalent to or better than how they manage their personal banking, and training tools equivalent to or better than the games they have played on console gaming machines all the years they were in school. This is a powerful focus, because these expectations form a social contract. We teach them to love their service, tell them that we are the strongest Army in the world, and therefore they expect us to be the best at what we do—how we train them, the tools we give them to operate, the M&S we use to make decisions between alternatives.
Between these three areas of change, getting M&S right is both more important and more challenging than ever before. Now, what are the challenges to us in moving forward with this charge? I would claim that there are at least two big issues that we need to get past, convoluted processes and working in teams.
Convoluted processes are just simply not agile enough to work in the modern environment. We cannot afford to become extinct like these Neanderthals, but long-embedded processes developed so as to take no risk are not responsive to the pace of technology, operations, or expectations. Soldiers today cycle through a generation of cell phones in the time it takes us to get budget consensus through the formal acquisition process. Any gaming
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